Trike Bike Returns Policy
Returns are only accepted if the original boxes are unopened, eg an unwanted gift and match the conditions below which you must be aware of.
The return request must be within 30 days of purchase, the shipping cost of your original order will not be refunded and you must pay the return shipping charges using TNT courier. There will be a 20% restocking fee for any returns.
If you have opened the original shipping boxes, used or tried to assemble the product then returns will not be accepted under any circumstances.
Why do we have this policy ?
Something as complex as a tricycle is very easily damaged and scratched during assembly. If we accepted returns after somebody had been using the product and we then sold it to you as a new product, you would not be happy!, it would be unfair and dishonest if we did this when you have purchased a new tricycle from our business. The original shipping packaging would be missing, your product would most likely be scratched and you would generally be very unhappy with the condition of the product which you would consider as used.
After more than 10,000 sales we have proven that our product is fit for purpose without any design faults. If you have simply changed your mind then we are genuinely sorry but I would recommend selling your tricycle on Gumtree or eBay if it is not suitable for your intended use or the way your body functions.
We simply won’t take a tricycle back after it has been unpackaged, assembled or used for the reasons mentioned above and we would never attempt to try and sell you a previously ridden used trike when you have purchased a new Trike Bike, this is not how we do business.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don’t match description. More information at your local office of fair trading.